Privacy Policy

Privacy Policy

·        Shri Lavanyam Consumers Private Limited, The “Company” (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and transfer Personal Information (as defined below) through platforms operated by the Company, including www.resartskincare.com and its mobile sites/applications (collectively, the “Platforms”). This Policy applies to individuals who browse, access, or provide information on or through the Platforms, as well as those whose information we collect, receive, or process in connection with the offering and sale of our products (“Products”)—hereafter referred to as “Customers,” “you,” or “your.” We ensure that our handling of Personal Information complies with applicable laws and regulations. Please note, this Policy does not cover Personal Information collected offline (unless otherwise stated), information collected on Company websites not linked to this Policy, Customers outside of India, or third-party websites linked from the Platform.

• By accessing or using our Platform and submitting your information as described in this Policy, you agree to the collection and use of your information in accordance with this Policy, including consent to share your information as outlined herein. We encourage you to review this Policy carefully to understand how your information is collected, used, and disclosed. If you do not agree with any part of this Policy, you may choose to stop using the Platform.

• For the purposes of this Policy, “Personal Information” refers to any data relating to you that, alone or combined with other information held or likely to be held by the Company, can directly or indirectly identify you. This information is submitted to or collected through the Platform and maintained by the Company in an accessible format. However, any information that is publicly available, accessible in the public domain, or provided under the Right to Information Act, 2005, or any other applicable law, is not considered Personal Information under this Policy.

 

• HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

• We communicate with you through a variety of means and channels, including our Platform, email, phone, or text messaging on your mobile phone, although we do generally note that our preferred means of communication is email, which has the least impact on the environment. Such communications may involve giving to you, as well as receiving information from you. We collect and receive the Personal Information in the following ways:

• When you provide your Personal Information on our Platform, we collect and store the information you submit, including details entered during voluntary registration. We also gather Personal Information through sponsored social media platforms, events, and similar activities. For instance, you might share your name, postal address, email address, or other details to register, place orders, receive product updates, sign up for newsletters, access offers, contact customer support, or participate in surveys. To safeguard your privacy, please only provide information that is specifically requested or that you are comfortable sharing. While you have the option to withhold certain information, doing so may limit your ability to access or use some features of the Platform.

•  We automatically gather and store certain types of information whenever you interact with us. This includes details about how you use the Platform and engage with the content and services it offers. Similar to many websites, we may collect non-identifiable information through technologies such as cookies, internet tags, and web beacons. Your internet browser automatically sends some of this information to the Platform, including the URL of the site you visited before and your browser version. These passive data collection methods help enhance your experience by enabling us to provide better service, tailor the Platform to your preferences, compile usage statistics, analyze trends, and improve overall functionality. Some features of the Platform may not function properly without these technologies. Information collected in this way cannot identify you personally unless combined with additional identifiable data. We may also collect and store information about your location and mobile device, including a unique device identifier.

 

• WHAT PERSONAL INFORMATION DO WE COLLECT?

• The Company limits itself to collecting information that is necessary to ensure accurate services and is required to process your order of the Product or provide a refund, and continually improve our Products and services.

• The following are the categories of Personal Information that are collected and processed by us:

• your name, e-mail and postal addresses, phone number(s), country;

• date of birth, language preference, location;

• any open data and public records, such as information about you that is openly available on the Internet;

• names of people to whom purchases have been shipped, including address and telephone numbers, IP addresses;

• Product interest information and, in certain circumstances, your opinions and individual preferences, etc..

• You may also provide us with information like financial information such as bank account or credit card or debit card, or other payment instrument details, password for availing the Products at our Platform;

• We may also maintain a record of your Product interests and acquire information about you from our future affiliates;

• phone numbers used to call our customer service number.

• We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Platform.

 

• WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?

• The Company may use your Personal Information to:

• verify your identity;

• fulfill the Product purchases and transactions;

• communicate with you about your account and activities on the Platform;

• sign up for our newsletter, respond to a survey, or marketing communication;

• allow us to better serve you in responding to your requests;

• to respond to reviews, comments, or other feedback provided to us;

• administer a contest, promotion, survey, or other site feature;

• ask for ratings and reviews of the Products;

• follow up with you after correspondence (live chat, email, or phone inquiries);

• allow you to log in with a social media account and share activities on your social media pages;

• comply with our legal obligations, policies, and procedures, including compliance with relevant industry standards and the enforcement of our terms and conditions;

• help us learn more about your shopping preferences;

• conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance, and to help us improve your shopping experiences and Product offerings;

• send communication related to order updates and offers through e-mail, SMS, and social media channels;

• do internal research on our customers’ demographics, interests, and behaviour to better understand and serve you;

• provide you with exclusive offers at the Platform, tailor content, advertisements, and we provide you, and improve the Platform and/or for internal business purposes;

• analyze trends, track customers’ web page movements, and help identify you and your shopping cart for aggregate use;

• determine which of the store locations containing our Products may be closest to you, provide promotional offers, and to offer Products to you;

• prevent, detect, investigate, and take action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of the Company’s terms and conditions in any jurisdiction;

• establish, exercise or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seek professional or legal advice in relation to such legal proceedings; and

• comply with any applicable law, regulation, legal process, or enforceable governmental request.

 

• The legal basis on which we collect your Personal Information:

• Some of the Personal Information we process is necessary to fulfill our agreement with you. For example, we use your Personal Information to deliver the Products you order through our Platform.

 • We maintain accounts on social media platforms such as Facebook, Instagram, LinkedIn, and Twitter. Through these channels, you can interact with us by entering contests, posting content, sharing materials from our Platform, or using our social media plug-ins. When you engage with us on social media, we may collect information such as your user ID, profile picture, photos you post, and other related data, often depending on your privacy settings on those platforms. We use this information as described throughout this Policy. Keep in mind that your activities on social media are mainly governed by the privacy policies and terms of service of the platform you’re using, and the information you share is controlled by your privacy settings on those sites.

• When purchasing our Products through the Platform, you may provide payment details such as credit card numbers and billing information. These details are submitted directly by you through the Platform to third-party payment processors that are PCI-DSS compliant. The Company does not process or store your payment information itself, except as outlined here. Additionally, these third-party processors are strictly prohibited from storing, retaining, or using your billing information for any purpose other than processing payments on our behalf.

• By using the Platform, you agree to keep your login details and password confidential. You are responsible for limiting access to your computer, mobile device, or other equipment, and you accept full responsibility for any activities conducted under your account. Please note that we cannot guarantee the security of any information you choose to share publicly, request us to disclose, or provide to third parties whom you have authorized to access your information.

• In case of our customer care support, we may record calls for quality and training purposes.

 

• HOW DO WE SHARE THE PERSONAL INFORMATION?

• Our affiliates and third parties;

• Service providers who carry out tasks on our behalf according to our instructions—including, among others, beauty partners delivering beauty services to Customers—are authorized to access your information only to the extent necessary to perform those services and are not permitted to use or disclose it otherwise.

• We do not rent or sell your Personal Information to any third party.

• If we intend to merge with, sell, or transfer all or substantially all of our business to another entity, or undergo a similar transaction, we may disclose or transfer your Personal Information to that entity. The receiving entity may use this information to assess the proposed transaction, manage the operations of the acquired business, or for other purposes outlined in this Policy.

• We may share your Personal Information with our affiliated corporate entities, who will use it in accordance with this Policy to help detect and prevent identity theft, fraud, and other unlawful activities, as well as to identify and manage related or multiple accounts to prevent misuse of our Platform. If you do not agree to this sharing, please refrain from providing us with your information.

• We may engage other companies and individuals to carry out certain functions on our behalf in accordance with this Policy. These may include order processing firms, courier services, data analysts, customer support providers, email service vendors, web-hosting companies, and fulfillment partners (such as those managing mailings). While these third parties may have access to the Personal Information necessary to perform their tasks, they are only permitted to use it on our behalf and in compliance with this Policy.

• In certain cases, we may share your information with third parties, such as co-sponsors of events or promotions. If you provide your consent, your information will be shared with these third parties, who may use it for their own purposes, subject to their respective privacy policies.

• Notwithstanding anything stated in this Policy, we may disclose your Personal Information if required by law or if we believe in good faith that such disclosure is reasonably necessary to comply with legal obligations, such as responding to court orders or other legal processes. We may also share Personal Information with law enforcement agencies, third-party rights holders, or others when we believe in good faith that such disclosure is necessary to: enforce our Terms and Conditions or this Policy; address claims that content, advertisements, or postings violate the rights of others; or to protect the rights, property, or personal safety of our Customers or the general public.

 

• RETENTION OF PERSONAL INFORMATION

• We will retain your Personal Information only for as long as it is reasonably necessary or as permitted or required under applicable laws and regulatory obligations. We may also keep your information as long as needed to fulfill the purposes for which it was collected, including to comply with legal, administrative, accounting, or reporting requirements. Throughout this period, your Personal Information will be protected against unauthorized access and disclosure, in accordance with this Policy.

• OPTING OUT:

• The Platform provides an option to all the Customers to opt out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the address provided below.

Opt-out options - What you need to do

Updating your Personal Information concerning your account

You can update or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the "My Account" page, or by calling our customer care.

Receiving newsletters and promotional e-mails

You can click on the “unsubscribe” link at the bottom of any promotional e-mail that you receive. Alternatively, you may call our customer care to discontinue receiving any promotional materials by mail/ e-mail.

• DISPOSAL OF PERSONAL INFORMATION

We will only use your Personal Information for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.

• DO WE USE “COOKIES”?

• We may monitor your preferences and activities on the Platform. “Cookies” are small data files that a website transfers to your computer’s hard drive through your web browser (if you permit it). These files help record your interactions with the Platform, allowing for a more efficient and personalized browsing experience on future visits. Cookies can store various types of information, such as how often you access the Platform, your registration details, and how frequently you view specific pages or content. The use of cookies is a standard practice among most major websites to enhance user experience. While most browsers are set to accept cookies by default, you can adjust your browser settings to block them if you prefer.

• By continuing the use of the Platform, you are agreeing to our use of cookies. If you do not agree to our use of cookies, you can block them in your browser settings, but you may lose some functionality on the Platform.

• We use cookies to:

• Understand and save the Customer’s preferences for future visits.

• Keep track of advertisements.

• We collect aggregate data about site traffic and user interactions to help us improve the Platform’s performance, enhance user experience, and develop better tools for the future. To assist with this, we may also engage trusted third-party services to track and analyze this information on our behalf.

You have the option to configure your computer to notify you each time a cookie is being sent, or to disable all cookies entirely. This can be done through your browser settings. For guidance, refer to your browser’s help menu for instructions on managing cookie preferences.

Please note that disabling cookies may limit certain features and functionalities of the Platform. While it won’t significantly affect your overall experience, some elements that enhance efficiency and usability may not function as intended.

 

• CUSTOMER COMMENTS AND CONTENT

If you post any comments or content on our Platform, you should be aware that any information you choose to provide there may be read, collected, or used by third parties. We are not responsible for the information you choose to submit, and we cannot guarantee that third parties have not made copies of or will not use such information in any way. 

 

• LINKS TO THIRD-PARTY ADVERTISEMENTS OR SITES

Our Platform may include links to websites owned or operated by third parties. Please note that these websites are independent of the Company, and we do not have control over their content—even if we may provide information or products to their owners. The Company does not endorse, make any representations about, or accept responsibility for the content or use of any such third-party websites. Additionally, we are not liable for any loss or damage that may result from your use of them. We strongly recommend reviewing the terms and conditions and privacy policy of any third-party site before engaging with it.

• THIRD PARTY ANALYTICS:

We utilize third-party analytics services to assess how you use the Platform, generate activity reports, gather demographic insights, evaluate performance metrics, and analyze other data related to mobile and internet usage. These third parties may use cookies and similar technologies to conduct their analysis and provide us with relevant insights. In some cases, they may link this information with other data held within our systems or those of third parties. By using the Platform, you consent to the processing of your information by these analytics providers as described in this Policy.

• CHILDREN

Our Platform is not intended for use by individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from anyone in this age group. If you are under eighteen, you may browse the Platform, but please do not submit any Personal Information—for instance, you are not permitted to register. If we discover that we have unintentionally collected Personal Information from someone under eighteen, we will promptly delete it from our records.

• SECURITY

 • Online security is also a priority. We incorporate security measures such as authentication tools to protect your Personal Information from unauthorized use.

• We strive to keep your Personal Information as accurate and up-to-date as possible, in line with the purposes for which it was collected. We understand the importance you place on your Personal Information and, as such, we have: (i) implemented reasonable measures and safeguards to protect it from unauthorized access or misuse; and (ii) provided you with the ability to review and update your information as needed.

• However, we shall not be liable to any Customer for any loss, damage (whether direct, indirect, consequential, or incidental) or harm caused to the Customer due to the unauthorized access or misuse of the Personal Information by any third party.

• POLICY REVIEW

Please be aware that we periodically review and may update this Policy. When updates are made, the Policy link will include a “Revised (date)” note, indicating that new terms are available for review. These changes will take effect immediately upon being posted on this page, along with the updated effective date. By continuing to access the Platform after any such updates, you are agreeing to the revised Policy and any changes it includes on a forward-looking basis.

 

• PRIVACY CONCERNS

In case of any concerns, complaints, or queries related to your Personal Information or our Policy, please contact:

Swati Pugalia

Shri Lavanyam Consumers Private Limited

347, Guru Nanak Pura, Raja Park,

Jaipur, Rajasthan, 302004

India

Email ID – resartskincare@gmail.com