FAQs

PLACING ORDERS

Q: How do I place an order?

Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm the payment & place your order.

For any further questions, you can call our helpdesk at: +91-6377101306 or write to us at resartskincare@gmail.com

Q: Can I ship the products to an address that is different from my billing address?

Yes, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to as the 'Shipping address'.

Q: How do I know that my order is confirmed?

For all orders, the confirmation status will be automatically updated in the ‘My Account’ section.

Q: Do I have to have an account to place an order?

No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.

Q: Can I order a product that is "Out of Stock"?

Unfortunately, products listed as "Out of Stock" are not available for immediate sale. However, we can notify you as soon as the product is back in stock. Simply click on the product. Once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. 

Q: Why was my order payment rejected?

There are various reasons why this may have happened, ranging from the validity of card/net banking details, insufficient funds in the account, to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.

Q: I forgot my password. What can I do?

If you have forgotten your password, you can request that your password be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address, and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

Q: How do I make changes to my order?

You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.

Q: What if an item is out of stock?

If an item is out of stock, simply click on the product. once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. 

Q: What payment types do you offer?

 You can pay for purchases using Debit, Credit card, and Net banking methods.

CASH ON DELIVERY

Q: How do I avail myself of the Cash on Delivery (COD) facility?

We do not provide the COD facility at the moment.

Q: How can I use a Gift Voucher/Promotional code on my order?

When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.

 

SHIPPING AND DELIVERY POLICIES

Q: How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.

Q: What is the range of locations to which we ship our products?

For Domestic Orders:
We ship across India, except for a few remote locations. The shipping on all domestic orders varies based on location and the weight of the parcel. The minimum shipping charges start from INR 70 onwards.

Q: How can I track my order?

We dispatch most orders within 72 hours (excluding Saturdays, Sundays, and public holidays, local/ natural disturbances) 

Q: Does RESART Skincare have any physical stores?

No, we do not have any physical store at the moment.

 

RETURNS, CANCELLATIONS & EXCHANGES

Q: What is your Online Return Policy?

If you are not satisfied with the product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.

Q: How do I cancel my order?

Order once paid and confirmed cannot be cancelled.

 

SHIPPING & DELIVERY

Q: By when can I expect delivery of my order?

While we will endeavour to deliver your order at the earliest, we request you to bear with possible delays due to the restrictions on movement. Delays are likely to be longer for areas that are sealed, as we will only be able to attempt delivery once the locality is unsealed. We appreciate your understanding and are committed to delivering your order as soon as possible.

Q: What if I receive an incomplete, incorrect, or damaged order?

While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 3 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.

Q. What is your privacy policy?

Please review our privacy-policy for more details.