Return & Refund Policy
Q. What is the cost of shipping?
A shipping charge varies according to the shipping location (PIN code) and the weight of the parcel. However, the minimum shipping charges start from INR 70 onwards.
Q. How long will it take for the order to reach me?
Please refer to the order details page for estimated shipping and delivery timelines for your orders. From the time of shipping, it takes 5-7 days for orders to reach you.
The estimated delivery times are indicative, and, in some cases, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
Q. What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at resartskincare@gmail.com, and we will try our best to resolve your issues.
Q. Returns, Refunds, Cancellations
- Once orders are placed, they cannot be cancelled
- Replacement for goods/ merchandise is subject to inspection and checking by Shri Lavanyam Consumers Private Limited
- Any damages to the product due to neglect, improper usage, or wrong application will not be covered under our replacement Policy
- The products are not refundable due to hygiene factors
- However, you can raise a replacement request for damaged or expired products within 3 days from the date of delivery.
- To raise a replacement request,
o Step 1 – Write an email to us at resartskincare@gmail.com or WhatsApp us at +91-6377101306 to raise a request with the order details, unboxing video, and contact details.
o Step 2 – Give us 5 working days to review your replacement request.
o Step 3 – After reviewing and verifying your replacement request, we will send the new products to the same delivery address on approval.
Please note that the replacement will depend on the stock availability.
Q. Under what conditions can I replace my product?
- Expired product delivered
- Damaged product delivered – Physical damage/tampered product or packaging
- Missing products
Q. Under what conditions will the replacement requests not be accepted?
- Opened/used/altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The replacement request is generated after 3 days from the date of delivery.
- The damaged/ missing product is reported after 3 days from the date of delivery.
- Unboxing Video: Evidence not provided by the customer
Q. Can I cancel my order?
No, Order once placed with successful payment cannot be cancelled.